ShipmentSync policies
Privacy Policy
Effective date: June 11, 2026
Information collected
ShipmentSync may collect business contact information, company details, lead form submissions, onboarding request details, account information, support communications, usage information, and technical data needed to operate the service.
How information is used
Information may be used to respond to inquiries, schedule demos, review sign-up requests, provide and improve the service, support customers, maintain security, and meet legal or business obligations.
Lead forms and sign-up requests
Demo, sign-up, and contact forms collect personal information so ShipmentSync can respond to the request. Users must provide consent to be contacted before submitting these forms.
Cookies and analytics
ShipmentSync may use strictly necessary cookies for site functionality. Analytics or marketing cookies should not load before consent where consent is required. Cookie preferences are described in the Cookie Policy.
Data sharing
ShipmentSync may share information with service providers that help operate the website, communications, hosting, analytics, security, payments, or customer support. These providers are expected to use information only to provide services to ShipmentSync and to protect it using appropriate safeguards.
Data retention
ShipmentSync retains personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary based on account status, service records, legal obligations, security needs, and dispute resolution requirements.
Security safeguards
ShipmentSync uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information it processes. Customers remain responsible for managing authorized users, protecting credentials, and submitting accurate information.
User rights and access requests
Individuals may have rights to access, correct, or request information about personal information held by ShipmentSync. Canadian privacy requirements, including PIPEDA where applicable, may provide additional rights for personal information collected, used, or disclosed in commercial activities.
International transfers
ShipmentSync and its service providers may process or store information in Canada, the United States, or other jurisdictions where service providers operate. Information processed outside a user’s jurisdiction may be subject to the laws of the location where it is processed.
Commercial electronic messages
Where required by law, ShipmentSync will obtain appropriate consent, identify the sender, and provide an unsubscribe mechanism for commercial electronic messages.
Contact for privacy questions
Privacy questions and access requests can be directed to support@shipmentsync.com.